VBR Turbine Partners provides a customer help desk for all non-urgent technical questions related to the day-to-day operation & maintenance of industrial General Electric LM gas turbines, Speedtronic & Woodward control systems and all associated auxiliary systems.

Direct access to knowledge

VBR Turbine Partners is a specialized and dedicated LM aeroderivative technical competence center.
All operators, engineers & mechanics of our customers can now benefit from the dedicated technical knowledge and capabilities of the VBR engineering & consultancy team. We have many years of experience in fine-tuning aeroderivative gas turbines and preventing & solving complex technical issues with gas turbines.

The VBR help desk provides clear answers on all non-urgent technical questions that your operation and maintenance staff may have during the day-to-day operation and maintenance of a LM aeroderivative gas turbine or a Speedtronic or Woodward control system.

We can also take care 24/7 of all urgent technical questions you may have when we have a long-term maintenance service contract in place with guaranteed 24/7 availability of VBR technical experts for immediate troubleshooting and problem solving purposes.

Our help desk is a great solution for gas turbine operators who require quick & easy access to a reliable source of information about the daily operation and maintenance of a gas turbine engine and its control system.

DECIDE remote decision support

Combining our help desk support with DECIDE remote decision support system is a very effective way to improve operational results.

This intelligent diagnostic solution monitors and analyzes key parameters and disruptions of the gas turbine and its control system. It provides advice on how to fine-tune maintenance to increase reliability and availability. For example, where a gas turbine operator cannot properly understand certain recurring alarms on the HMI he can contact the help desk to identify the most likely causes of these alarms. In this way our engineers can provide operators with recommended corrective actions to resolve the issues.